FAQ Topics

Please know that coupon codes and special offers cannot be combined with our Price Matching methods.

• Frames: Our top priority is for you to love your glasses. That's why you have 30 days from when you receive your frames to return them to us, regardless of the reason, for a full refund. If the glasses are received in resalable condition, you'll get a 100% refund.
• Contact Lenses: You can return any unopened, undamaged, unmarked boxes to us for a full refund within a year of your purchase date.
• Lenses: As lenses are custom made to your prescription, coating choice, and then cut to the shape of your frame, we cannot accept returns on lenses. However! If you feel there is a manufacturing error, we will accept the return and if our inspection shows that they were incorrectly made we will remake them for you for no charge.

To return an order please follow these steps:

1. Contact us to let us know that you want to return something.
2. Make sure you include everything we sent you (case, cloth, box, paperwork) and make sure that these items are undamaged and in good enough condition to resell.
3. Add a brief note with your order number on it.
4. Mail back to:

Island Eyecare

1059 Fort St
Victoria, BC, V8V 3K5

The moment we have received your return we will process it and get your refund going. Funds returned to your purchase method can take 24-48 hours to reflect in your account.

We accept credit card, PayPal, store credit, and FuturePay. The credit cards we accept are: Visa, MasterCard, Discover, and American Express.

Your prescription is called an Rx for short and it contains a series of values that an optometrist measures to correct your vision with corrective lenses – either eyeglasses or contact lenses.

Your prescription will come as a table with two rows a series of columns. The top row is always the right eye and is called the OD. The second row is always the left eye and is called the OS.

Each row of the prescription has several sections Sphere (Sph), Cylinder (Cyl), Axis, and ADD. The sphere is to correct for nearsighted and farsighted vision. The Cylinder and Axis correct for astigmatism. Lastly, the ADD is for progressive vision where glasses provide magnifying power to aid in reading or up-close viewing.

To return an order please follow these steps:

1. Contact us to let us know that you want to return something.
2. Make sure you include everything we sent you (case, cloth, box, paperwork) and make sure that these items are undamaged and in good enough condition to resell.
3. Add a brief note with your order number on it.
4. Mail back to:

Island Eyecare

1059 Fort St.
Victoria, BC, V8V 3K5

The moment we have received your return we will process it and get your refund going. Funds returned to your purchase method can take 24-48 hours to reflect in your account.

Call us at: 250-383-3937

Email us at: [email protected]

Or, if you would rather some real-time help, join us on our Live Chat. Live Chat is available Monday to Friday (9am - 4pm PST).

Here is an infographic to better explain:

• 1.5 index are conventional standard lenses and come free with any frame purchase. They are suitable for prescriptions of +/- 2.00 or below. They can effectively correct a CYL of +/- and below.
• 1.57 index lenses are thinner than the 1.5 index and can handle sphere corrections of +/- 5.00 and below. As well as, CYL corrections of +/- 3.00.
• 1.59 index are polycarbonate lenses and are the most impact-resistant option – making them the most suitable option for children's glasses.
• 1.6 index lenses are thinner than polycarbonate lenses and are recommended for sphere corrections of +/-6.50 or below and CYL corrections of +/- 3.00.
• 1.67 index lenses are for corrections of +/- 9.00 or below and CYL corrections of +/- 4.00 or below.
• 1.74 index lenses are the thinnest possible lenses and handle the highest prescriptions. They are for corrections of +/- 9.00 or greater and for CYL corrections greater than +/- 4.00.

We carry photochromatic lenses in several varieties from signature, extra active, and transitions – which are designed for driving.

Transitions and photochromatic lenses are treated to darken on exposure to UltraViolet (UV) light radiation. When inside, and in the absence of activating light, these lenses return to a clear state.

To figure out the sphere of your reading glasses you need to include the Sphere of each eye to your ADD. You will also want to lower your PD by 3 millimetres:

Here is a list of terms you can use to help better understand your prescription:

AR: Anti-Reflective – a type of coating that reduces reflection on the lenses.

AXIS: The angle the Cylinder (CYL) is placed on a lens to correct an astigmatism. It ranges from 1 – 180.

CYL: The Cylinder –  with the AXIS, the CYL corrects for astigmatism.

DS: The abbreviation for diopter simplex. An optician or doctor may write DS on an prescription if that field requires no correction.

OD: Latin for Oculus Dexter, meaning the right eye.

OS: Latin for Oculus Sinister, meaning the left eye.

OU: Latin for Oculus Uterque, meaning each eye.

PAL: Progressive Addition Lens – sometimes on a Progressive prescription an optician or doctor may two different numbers for the ADD to increase the reading power for Progressive lenses.

PD: Pupillary Distance – the distance between your pupils. This measurement is needed to place the optical center on each lens.

PL: Plano, which is Latin for flat. If this is in the Sphere section of an prescription it means no correction is needed.

Rx: Prescription.

Sph: The first section on an prescription that shows the correction for nearsighted or farsighted vision.

UV: The abbreviation of ultraviolet light.

Please contact us if you aren’t completely happy with your frames. If the frames fit but you just don’t like the size of them, you may return the glasses for a refund or store credit so you may order new pair of glasses. All we want is for you to be happy.

All in all, we just want you to be happy and confident with your order.

Blue Blocking lenses and coatings filter out the wavelengths in the blue part of the light spectrum. This makes Blue Blocker ideal for those frequently in front of a screen.

We would be happy to provide you a replacement frame for 50% off. Just contact us and we will work with you to get that replacement frame!